IT Support Engineer / Systems Analyst I (Technology & Services)

IT SUPPORT ENGINEER / SYSTEMS ANALYST I (TECHNOLOGY & SERVICES) 1FTE

As an IT Support Engineer/ Systems Analyst at Julius Clinical, you are part of a team that excels in managing our technology platform, delivers efficient IT services and an outstanding customer experience, and by doing so enables increased productivity and business success.

JOB OVERVIEW

Our IT Solutions & Services department

IT plays a key role within Julius Clinical. We offer various IT solutions and services to support our clients in conducting clinical trials. The IT department (8 FTE) consists out of 2 teams; the Technology & Services team that looks after our infrastructure and providing end-user support, and the Information & Solutions team looking after our business applications and business intelligence. You will report to the Team Lead – Technology & Services.

Our customers are highly skilled within their field of expertise and rely heavily on our technology platform, efficient IT services and an outstanding customer experience, yet also digital innovations that make a real difference for our clients. To enable business success, we are aiming for strategic yet flexible IT solutions and services that align well with business priorities.

Things you and the team will focus on to ensure our high standards

Operational Excellence: Providing efficient IT services and support; Delivering projects on time and with high quality; Adoption of best practices and maturing our processes; Measuring success and looking for continuous improvement; Enhancing our technology and services support model

Strategic Platform; Rationalizing infrastructure to align with our strategy; Simplification, reducing complexity and overhead (waste); Improving integration between systems and processes; Minimizing any risks that could impact business operations; Ensuring compliance and a secure technology platform

Business Success; Increasing our business knowledge to provide the best solutions; Improving the visibility of our solutions and services with the business; Sustaining a culture focused on business value and productivity

TASKS AND RESPONSIBILITIES

Receiving an answering and/or resolving users’ questions or issues directly as much as possible (via Service Desk Portal)
Monitoring the progress of tickets and taking appropriate actions
Performing periodic checks to identify problems at an early stage.
Asset management and documentation of changes.
Accepting and coordinating escalations
Identifying and documenting structural issues
Monitoring and managing the Service Desk Portal
Contribute to improving the operational functioning of the IT Service Desk
Functional management and support of end-user devices and software.
Work on IT end-user projects and infrastructure implementations.

JOB REQUIREMENTS

Education (MBO -HBO level) in Computer Science, Information Technology, or related field;
1+ years’ experience as an IT Support Technician or similar;
Verbal and written communication skills in both Dutch and English;
Great team player as well as able to work independently;
Ability to handle multiple assignments and timelines;
Result oriented, objective driven, self-motivated;
Analytical and problem-solving skills;
Industry knowledge such as; ITIL, MCSA, A+ or similar;
Experience with client and end-user focused technologies like Microsoft 365 (Windows 10, Azure AD, Exchange, SharePoint, Office, Teams, MDT, Intune), Apple iPhone, etc.

WE OFFER

A competitive salary in line with the industry;
An open culture in an innovative environment with lots of inspiring colleagues;
You will be trained / coached on the job;
Good working conditions;
Flexible working hours and location;
Travel reimbursement and a pension plan;
30 leave days (pro rata for part-time workers);
A laptop and a smartphone (iPhone) with subscription;
Professional development opportunities.

WE ARE LOCATED

In a beautiful monumental building, close to Slot Zeist
Close to public transport e.g. busses and train station Driebergen-Zeist

HOW TO APPLY

Interested in this position? Send your CV and motivation to vacancies@juliusclinical.com.

If you have any further questions, you can call Bastiaan van Leeuwen (Team Lead T&S) or Chantal van der Meeren (Recruiter) via 06 31 64 08 78 or send an email to vacancies@juliusclinical.com.

Additional information: this is a fulltime function.